Refund policy

WE DO NOT ACCEPT RETURNS OR EXCHANGE ON CUSTOM ITEMS. Unless is an error that was caused by The Tutu Dispensary then we would offer an exchange. 

To be eligible for an exchange , your item must be in the same condition that you received it, unworn or unused and in its original packaging.  

To start a exchange, you can contact us at latoya.silas@thetutudispensary.com. 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at latoya.silas@thetutudispensary.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We will notify you once we’ve received and inspected your exchange , and let you know if the exchange was approved or not. If approved, you’ll be contacted immediately and the process for the new item will begin.